Service &Maintenance Quality Assurance Plan One plan,one price. Your system is inspected,maintained and repaired for a full year,with every replacement part and all labor included. Request ServiceCall (267) 783-1290 Fire AlarmCamerasCard Access &IntercomSecurity SystemHow service worksFAQ What your plan includes Your proposal shows one price for the plan,and it covers every system checked on that proposal. There are no add-on charges for parts or labor during the year. Annual inspectionA full on-site inspection and test of your system every year. Scheduled maintenanceCleaning,adjustments,updates and checks that keep it working right. All replacement partsIf a covered part fails during the plan year,we replace it. All laborOur technician's time for maintenance and repairs is included. Fire Alarm Fire alarm systems must be inspected every year to stay code compliant and keep your certificate current. Your plan includes the required inspection and testing, so it's never missed. Why it mattersA failed or overdue inspection can mean violations,insurance problems and a system you can't count on. We handle the schedule and the paperwork for you. Annual inspection and test of your fire alarm system per NFPA 72 Every initiating device tested: smoke and heat detectors, pull stations, duct detectors, waterflow and tamper switches Horns, strobes and speakers checked for sound and light Control panel, power supplies and battery load test Signals to the central station verified Smoke detector sensitivity testing, included in year one and then on the schedule your local code or jurisdiction requires A written inspection report you can give to the fire marshal and your insurer Cameras Cameras only help when they're clean,aimed right and actually recording. Your plan keeps the whole system ready for the day you need the footage. Why it mattersMost camera problems,like a dirty lens,a full drive or a camera that stopped recording,go unnoticed until after an incident. We find them first. Cleaning of every camera lens and housing Focus,field of view and night vision checked on each camera Every camera confirmed to be recording Recorder (NVR) health check,including hard drive condition Recording retention verified,so you keep footage as long as expected Firmware updates and time and date sync Remote viewing and app access tested Card Access &Intercom Doors that don't latch or readers that fail leave your building open. Your plan keeps every controlled door working and your user database protected. Why it mattersWorn or loose door hardware is the most common access control failure. Regular adjustment prevents lockouts, propped doors and emergency calls. Database check and backup of users, credentials, schedules and doors Every controlled door tested: reader, lock or strike, request-to-exit and door contact Locks, strikes, closers and hardware tightened and adjusted so doors latch and release correctly Door forced and held-open alarms checked Power supplies and backup batteries tested Intercom door stations and answering devices tested, including door release and app calling Software and firmware updates Security System An alarm system is only as good as its weakest sensor and battery. Your plan tests the whole system every year so it reports when it matters. Why it mattersA dead sensor battery or a communicator that stopped reporting won't show up until there's a break-in. An annual test catches it. Every sensor tested: doors, windows, motion detectors and glass break Keypads and sirens tested Communicator and central station signals verified Sensor batteries checked and replaced as needed Control panel battery tested User codes and app access reviewed with you How service works We schedule your annual inspection and maintenance visit with you. Anytime something isn't working,call us at (267) 783-1290 or submit a service request online. A technician comes out and repairs the problem. Covered parts and labor are included. Each visit has a reduced $75 trip fee for plan customers (our standard trip fee is $85). What's not covered Damage caused by acts of God, such as lightning, flood, storms or fire Additions, moves or changes to your system. We're happy to quote these separately Your plan starts when your installation is complete and is billed once a year. It renews each year,and either of us can cancel before the renewal date. Frequently asked questions How is my plan price set?It's based on the equipment installed on your project, plus the required annual inspection and testing for fire alarm systems. Your exact price is on your proposal and covers every checked system for 12 months. When does the plan start, and how is it billed?Coverage starts when your installation is complete. The plan is billed once a year and renews each year unless either of us cancels before the renewal date. What happens if a part fails?Call us. If it's a covered part,we replace it and the parts and labor are included. You only pay the $75 trip fee for the visit. Is central station monitoring included?No. Monitoring is a separate service with its own agreement. The plan covers inspecting,maintaining and repairing the equipment. Will I get a fire inspection report?Yes. After the annual fire alarm inspection,you get a written report you can share with the fire marshal,your landlord or your insurer. Can I cancel?Yes. Either of us can cancel before the plan renews each year. Questions about your plan? We're happy to walk you through what's covered on your system. Call (267) 783-1290Request Service The plan terms on your signed proposal govern your coverage.